Insurance Short-Pay ----- Customer Co-Pay
The following forms are available to download and use at your discretion. Excel “workable” formats are available for the asking. Utilize these forms to track your insurance short pays and disputes.
The forms provide a simple, easy to follow format when negotiations fail. If presented to your customer in a professional manner, you’ll be surprised who steps up. They can, in turn, submit that co-pay to their insurance for reimbursement. This creates customer involvement and a conduit for change. Plus 50% of the time they will get reimbursed.
The video on “short pay” provides a non-argumentative explanation when negations fail. Feel free to download and promote that resource as well.
Below are links to documents that will help in educating your customers - keep them handy!
Co-Pay for Insurance
Shopping Wisely for Insurance