2024 Insurer Report Card
Survey Results
How well does your company rate?!
Wisconsin Collision Repair Professionals (WCRP) has continued to pave the way for industry improvement. Our members recently completed a survey in which they ranked 45 insurance companies based on their overall experiences with their claims handling practices to assure safe and proper repairs and overall customer service. They were to grade only insurers that they handle in their own shop.
Here are the results:
| CHOICES | GRADE | CHOICES | GRADE | CHOICES | GRADE | |||
| ACUITY | A+ | ENCOVA | C+ | FOUNDERS | C | |||
| ERIE | B | COUNTRY FINANCIAL | C+ | AMERICAN FAMILY | C- | |||
| SECURA | B | STATE AUTO INSURANCE | C+ | ENCOMPASS | C- | |||
| WEST BEND | B | CINCINNATI | C | PENN | C- | |||
| RURAL MUTUAL | B | HARTFORD | C | METLIFE | D+ | |||
| WI MUTUAL | B- | ALLMERICA | C | TRAVELERS | D+ | |||
| AUTO OWNERS | B- | DONEGAL | C | FARMERS | D | |||
| WEA | B- | INTEGRITY | C | PROGRESSIVE | D | |||
| PEKIN | B- | WESTERN NATIONAL | C | SAFECO | D- | |||
| BADGER MUTUAL | B- | AMICA | C | NATIONWIDE | D- | |||
| MT. MORRIS | C+ | SELECTIVE | C | STATE FARM | D- | |||
| IMT | C+ | GRANGE | C | LIBERTY MUTUAL | F | |||
| GERMANTOWN | C+ | PARTNERS MUTUAL | C | ALLSTATE | F | |||
| HANOVER | C+ | FIRST AUTO | C | GEICO | F | |||
| HASTINGS MUTUAL | C+ | AAA | C | THE GENERAL | F |
Wisconsin Collision Repair Professionals (WCRP) suggests consulting your local agent(s) to best select a provider AND policy that best suits your protection needs. Many companies offer an OEM (original equipment manufacturer) parts endorsement and WCRP highly recommends this option. This will allow you factory new parts vs. used and/or poorly manufactured “aftermarket” parts. With the complexity of today’s vehicle repairs, labor times have also increased. WCRP also recommends you consider the “rental car endorsement.” It is fairly inexpensive and provides a great value when your vehicle is in the shop!
Your vehicle is indeed a substantial investment, be sure you are properly insured by a provider that will be your advocate in a claim, removing stress, not adding to it.
Noteworthy:
A “mutual insurance company” is owned by its policy holders, with any profits returned to members as a dividend or a reduction in premiums. Are your premium dollars supporting sports fields and other venues?
Please visit our website for more at www.wcrp.pro.
For more information contact Executive Director Deb Brunett at 262-542-7707 or email wcrpinfo@gmail.com